1.WHEN WILL MY ORDER BE READY?
Approximately 30 working days from the day the order was placed. The estimated ship date is stated on the front page of your sales order.
2.HOW DO I PLACE AN ORDER?
All orders are faxed , mailed or e-mailed on a purchase order or department letterhead. If you are placing a personal order you will be required to fax or mail a letter of authorization signed by the head of the department you wish to order a badge from. Personal orders are prepaid; and can be paid by check or credit card.
3.CAN I RUSH MY ORDER?
Yes. Example based on a $100.00 order, rush fees are as follows:
7 day rush – 100% of the cost of the product
14 day rush – 50% of the cost of the product
21 day rush – 25% of the cost of the product
4.CAN I MAKE ANY CHANGES TO MY ORDER?
Yes, within 24 hrs of placing the order. All changes must be in writing and can be faxed or e-mailed.
5.WHAT IS MY BADGE ITEM NUMBER?
Most departments can provide you with the style number. You can also browse through our website and/or our printed catalog. You can always contact an Entenmann Rovin sales representative.
6.WHAT IS THE STATUS OF MY ORDER?
Our turn around time is 30 days. If you need more specific information on your order you can call us anytime.
7.WHAT INFORMATION DO I NEED ON MY ORDER ?
Item number, quantity, finish (gold, silver, two tone), shape (uniform or flat), and any attachments. We also need to know the layout how the badge should read from top to bottom. An order form is provided on the top tab of our webpage.
8.CAN I JUST ORDER A WALLET ?
Yes, we need the item number and your badge cut out (item number). If you don’t know you badge cut out, you can make a photocopy of your badge next to a ruler and fax or mail it in.
9.DO I FAX OR MAIL THE ORDER ?
You can either fax or mail your order, but we do ask that you do not do both, as it may cause your order to be duplicated.
10.DO YOU HAVE ARTWORK FOR ALL BADGES ?
We do not have artwork for all badge designs ; unless your department initially paid for artwork we would not have it.
11.CAN MY BADGE COLOR/FINISH BE CHANGED ?
Yes it can be changed , if we have the badge plated (which is a color bath given to the badge to change color) call for prices.
12.CAN THE BADGE BACK BE ENGRAVED ?
We can engrave on the backside of flat and dome badges when being made new. We can also engrave on existing flat badges only. Please email or call for pricing.
13.HOW TO CLEAN THE BADGE ?
Only with mild soap and warm water, anything else with harm the finish and protective lacquer will fall off, and guarantee will be voided.
14.WHAT TYPE OF ATTACHMENTS ARE AVAILABLE FOR FLAT BADGE ?
We can make the badge with a pin or money clip, occasionally with one screw post for plaques.You need to let us know at the time of order. Flat badges being mounted on wallets require no attachment.
15.WHAT TYPE OF ATTACHMENTS ARE AVAILABLE FOR DOME BADGE ?
We can make the badge with pin or money clip.You need to let us know at the time of order.
We can refinish badges if the badge still in good condition. We will strip the lacquer off the badge re-polish and add lacquer to protect your badge from tarnishing. If your badge has one or two panels or seal with enamel broken, we suggest to change the panels or seals, otherwise badge will not look good, ask for prices,
17.WHAT METAL ARE THE BADGES MADE OF ?
We use 230 brass and 750 nickel alloy.
18.BADGE WITH REVERSE PANELS ?
Badges requested with reverse panels need to have a custom mold for each panel, if we don’t have the mold you will need to pay a one time tooling set up fee.
19.CAN I CHANGE MY BADGE RANK ?
Badge changes to be made varies on the style. Changes can be made with department approval.
20.I SEE A PRODUCT I AM INTERESTED IN ON YOUR WEBSITE HOWEVER THE LETTERING SHOWS A DIFFERENT COLOR. DO I HAVE COLOR OPTIONS?
Most badges are customizable to the lettering color and font style of your choice. We currently carry royal blue, navy, black, green, and red. Additional color options may be available upon your request. For seals and award bars we have many colors.
21.COLOR OPTIONS FOR AWARD BARS?
Color for the award bars can be customized to your request we can do almost any color.
22.WHERE ARE THE BADGES MADE ?
Our badges are made here in our production center made all in the USA.
23.THE ARTWORK I RECEIVED IS SLIGHTLY DIFFERENT FROM THE BADGE I RECEIVED ?
The artwork will never reflect 100% of the actual badge because of the metals and colors are much different from images in the computer to the real thing.